FAQ's

Stock

We get new deliveries of umbrellas in every day into our warehouse, so if you would like to order more umbrellas than we currently hold in stock of a particular kind, it may be that we already have a delivery just arriving or on the way. Email us and ask, and we will get right back to you - info@theumbrellashop.co.uk

Gift Vouchers

If you cannot choose which umbrella to buy as a present, then we do offer gift vouchers for any amount, and the gift vouchers are valid for 6 months. Just get in touch and we will be delighted to help.

Gift Wrapping

We also offer gift wrapping if you are sending an umbrella as a gift. Again, just let us know, and will ensure that there is no invoice put in with your package. We can send this direct to the recipient for you too.

Do you hire umbrellas?

Yes, we do. Have a look at our hiring page. www.UmbrellasForHire.co.uk

Do you print umbrellas with logos?

Yes, we would be delighted to quote for umbrellas printed with your logo to keep your customers out of the rain‎. Contact us for more details.

Where do you ship umbrellas?

We will ship an order anywhere in the world - costings for postage are shown when you enter your shipping address in the shopping basket.

What methods of payment do you accept?

We accept most major debit and credit cards, as well as Paypal in GBP Sterling

Do you offer gift vouchers?

Yes, we offer gift vouchers, please get in touch with us for more information

Will you wrap the umbrella if is it for a present?

Yes, we would be delighted to wrap your order for you, and ensure that the gift recipient does not receive a copy of the invoice. This service is charged as extra, please contact us for further information.

What does "wind resistant frame" mean?
Most of our umbrellas are designed to withstand inversion (when the umbrella flips inside out) which can act as a safety valve and prevent the ribs from breaking. The umbrella should easily return to its normal shape simply by closing it in the normal way.

My umbrella was damaged in a wind, is it covered under your warranty?
No umbrella manufacturers that we stock cover wind damage under their warranty. Whilst every effort is made to design the most reliable umbrellas using the strongest high quality materials, we do not cover damage due to wind or wear and tear.

I have lost the case of my umbrella, do you sell replacements?
Unfortunately we do not hold stocks of cases or spare components.

Do you repair umbrellas?
We do not repair umbrellas as in most cases the cost is uneconomical.

How should I care for my umbrella?
Although all of our umbrellas use corrosion resistant materials, it is best to leave the umbrella open to dry as soon as you can. The fabric should be cleaned using a soft cloth moistened with plain water as detergents may remove the waterproof coating.

Liability

The total liability for any claim, however arising, is limited to and shall not exceed the price of the goods supplied by The Umbrella Shop


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